Recent Why SERVPRO Posts
SERVPRO is Essential
SERVPRO is Here to Help
What a week in the world of SERVPRO. One thing is for certain, nothing is certain at this time. Being an Emergency Response team in a time where the whole world is in crisis, is an interesting place to be.
One thing we know, SERVPRO teams are essential to the recovery efforts. We are proud to be on the front lines assisting the most critical properties in our communities infrastructure.
Assisting these clients and their properties on a daily basis is what we were designed to do. We dedicate ourselves to continuous training and top notch customer service to ensure the best results.
We will get through this, and we will be better for it. Our communities have pulled together to support our senior citizens, the residents and our school children. It is amazing to see how many people step up in a time of turmoil and we are so lucky to have the support of one another.
Let's hold onto this moving forward, and remember that we are all on the same team.
Stay safe, stay healthy and know that we are always here to help.
IICRC Trained and Certified Employees
Property restoration includes a wide area of services all with the primary purpose of cleaning of damage and messes caused by flooding and excess moisture, fire smoke and soot, mold, biohazard, and severe weather such as tornadoes, hurricanes, hail and more. Property Restorers want to protect fragile properties against further damages.
Although property restoration professionals may have training and expertise in specialized areas, most are required to have met some certifications. The IICRC, or Institute of Inspection, Cleaning, and Restoration, is a certification organization that sets standards for the related industries. The IICRC is recognized by the insurance industry and restoration professionals as the global standard for restoration.
What Is the Institute of Inspection, Cleaning, and Restoration?
The IICRC is a third-party certification agency that also oversees the training and education of restoration and cleanup technicians. Some of the classes that technicians study includes fire and water restoration, carpet cleaning, upholstery cleaning, and structural drying. Technicians may also earn certificates in mold remediation, restorative drying, and tarping services. If performing work with biohazards, special training courses must be completed.
What Is Mitigation?
Mitigation is an important element of cleaning and restoration services. The goal of mitigation is to reduce losses by limiting the effect of disasters. When a property has been damaged by flooding or fires, it may seem that the extent of damages is complete. However, secondary damages are often a possibility. For example, mold growth can take place after floodwaters have been cleaned up. Once the flames of a property fire are gone, the structure may suffer secondary damages because moisture has been absorbed from the water used to fight the fire. A mitigation certificate shows that technicians have demonstrated their ability to prevent further losses.
The Importance of Industry Standard Makers
The IICRC plays a vital role in preparing property restoration and cleanup professionals to perform their jobs with top quality results. It also keeps industry standards high, protecting clients from all walks of life. If you require restoration services in Broome County, Tompkins County, Tioga County, Chemung County or Schuyler County choose a company that lives up to these standards and requires trained employees.
Our Team Cares about YOU!
Commercial or Residential we will be there for our customers!
SERVPRO has a ONE TEAM focus in its organization. As ONE TEAM we make customer service a responsibility of all divisions from office to production to marketing to repairs to our large loss division.
“Create Happy Customers.” How do we do this? Communication. We want our customers to know we will listen to their needs, answer their questions, and do our very best to explain our approach in handling their fire, water, mold, and specialty cleanup needs.
No one wants to wake up to an inch of water in their basement from a leaking hot water tank, but if you HAD to, wouldn’t you want a company who you know you can count on to be there? Being READY 24 hours a day, 7 days a week, and 365 days a year gives our customers peace of mind. We’re not just READY, as ONE TEAM we care about our customer’s experience with our company. Please visit our testimonial section of our website, or read our reviews on Facebook and Google to hear from real people who have used our company!
We invite our customers to share their experience!
Each month customers who review are entered into a drawing for a $25 Gift Card!
SERVPRO of Broome County & Tompkins & Tioga Counties love to hear our customer’s feedback!
Each month we are doing a drawing for the customer or clients that have left us a review on either Google, Facebook or Yelp! We are offering a $25 Gift Card for the drawing. If our customers complete a review on more than one outlet- multiple entries mean multiple chances!
Whether it’s, fire, water, mold or any other emergency service we want to be there to help. Letting the world know how we did can help others. A thoughtful review can impact fellow neighbors or friends facing disaster to choose SERVPRO!
If our clients experience was less than excellent, we want to know why and how we can improve the next time. Thank you to all of our clients who have already taken the time to share about your experience – we truly appreciate it!
To learn more about SERVPRO and how we can help, please click here!
SERVPRO & The New Visions Program for Students
We put our community first. This year, we started working with the New Visions program. New Visions is a program provided through BOCES for accelerated high school seniors. The seniors chosen for this program are seeking hands-on experience in the professional world regarding their future field of interest. New Visions achieves this by setting up internships at different professions in the Broome, Tioga county areas. SERVPRO was eager to get involved in the internships.
We contacted the educator of the New Visions Business Academy, to see how we could help. Our contact linked us to a senior from Vestal Senior High School, Laura. Laura comes to our Binghamton location from 8:30 to 10:00am on Tuesdays and Wednesdays to learn about what we do here at SERVPRO.
She has been working closely with our marketing team these past few weeks. She has gotten the chance to see the exclusive details of their daily workload. She has sat in on marketing meetings, toured our facilities and worked on marketing projects. We hope to teach her the importance of customer service, communication, and the many other inside secrets SERVPRO of Broome, Tompkins & Tioga Counties has to offer.
We love supporting the New Visions program because we believe these students are the future of our workforce. We hope to give them a unique experience at SERVPRO, as to illuminate them to the possibilities they can achieve. We look forward to the future placements with the New Visions Business students in the 2020 year.
Our Customers are Important to Us!
We truly value our customers and their experience with SERVPRO of Broome, Tompkins & Tioga Counties.
We encourage our clients to provide us the best feedback they can, good or bad! If there is an area where we can improve, we want to know about it.
Feedback can be given through a facebook review, google plus, yelp, or simply just picking up the phone and giving us a call! We want to know.
Although you may have been referred to us during a water, fire or storm emergency, we can be your go-to vendor for any future needs you may have. It is tough finding the right company to provide services in your home or business, so call a company you can trust.
All employees are background screened prior to employment and on an annual basis. Our Staff is uniformed, highly trained, professional, and right in your community.
So how did we do? If we have visited your home or business, give us a review us today!
Helping families this Thanksgiving
Loading up the turkeys
SERVPRO of Broome, Tompkins & Tioga Counties was able to help the Broome County Catholic Charities Thanks 4 Giving 2019 Turkey Drive by donating 110 Turkeys to reach their goal of feeding 3,500 families this Thanksgiving.
Each year our company donates to several organizations in the area, with a particular interest in bettering the lives of families and children in our area.
“To do more for the world, than the world has done for you – that is success.”- Henry Ford.
As a special "Thank You" to all of our hard working employees and their families this holiday, extra turkey's were purchased for each employee to take home. We wouldn't be where we are today without the dedication of our staff.
Wishing all the families of the Greater Binghamton and surrounding areas a safe and Happy Thanksgiving!
What can you expect when choosing SERVPRO?
Choosing the right vendor for your fire or water damage is important. Here is what you can expect when calling SERVPRO of Broome County East.
- Uniformed Employees with photo ID Badges
- Drug Tested and Background Checked Team Members
- Advanced Training and Certifications
- On-site arrival within 4 hours (This does not apply to catastrophe situations)
Once they get here, what’s next?
Once our employees arrive on-site the customer will meet with a SERVPRO Supervisor who will explain the mitigation services. Our Supervisor will explain the necessary documents in order for our team to proceed with services.
Here are some of the basic forms that we review with our customers
Authorization To Perform Services & Direction Of Payment Form
This form is the customers consent for SERVPRO to perform restoration services in their home or business. It also addresses how services will be paid for and their deductible amount to be collected as directed by their insurance company.
Customer Information Form
This form is an informational document that addresses many aspects of the customer home such as what the customer should expect during the process and how we will proceed. It also discusses what items are restorable, pre-existing conditions, personal items in the home and understanding our role versus the insurance companies.
Customer Equipment Responsibility Form
This is a document in which the customer can identify and confirm what equipment is left in their home as well as the responsibility they assume with SERVPRO equipment. It also explains who to contact if there are any issues with the equipment.
Certificate of Satisfaction: Job Completion Form
This form is used during the final walk through of services with the customer. It is also used to insure we completed mitigation services to customer’s satisfaction. This document is also needed to provide to the insurance company for final billing for services completed.
Document Restoration Chamber
When it comes to fire, water, or mold damage, not only is the structure/property itself affected but potentially valuable contents as well. Some of our most valuable processions can be photos, documents, or legal files. SERVPRO of Broome County East can help in this case as your all in one vendor- from structure cleaning to content and document restoration. Whether it’s your home or office, we can help.
SERVPRO offers the following forms of document restoration:
- Vacuum Freeze Drying
- Process in which an item containing moisture is frozen and dried using various vacuums and pressures to achieve sublimation
- With the new age of technology digitizing records and documents has become a standard practice in most industries. This eliminates the need to have massive file storage rooms and allows us to access records at the click of a button. If your file room has damage by water, or smoke, and need to be cleaned, dried, or decontaminated, digitizing might be a good choice to eliminate the needs to have 100’s or even 1000’s of documents and records in storage.
- Gamma Irradiation
- High-energy photons are emitted from an isotope source (Cobalt 60) production ionization (electron disruptions throughout a product. In living cells, these disruptions result in damage to the DNA and other cellular structures. These photon-induced changes at the molecular level cause the death of the organism or render the organism incapable of reproduction. The gamma process does not create residuals or impart radioactivity in processed products.
- Gamma Irradiation is a process that is used for cleaning/disinfecting and decontaminating documents or other consumer goods.
- In a Cat 3 situation (Sewage or Flood water) documents are not only deteriorating but are also infected with all types of bacteria. In most storm situations you are dealing with CAT 3 water, therefore most of the affected documents that you will encounter will be contaminated. If this is the case tan de-contamination is always a must.
- Certified Destruction
- Inventory of documents & certified disposal per HIPAA Regulations
Call our office today for a free quote on document restoration!
SERVPRO Emergency Response
Emergency Response 24/7
Restoring a property is SERVPRO of Broome County East's first priority. You will appreciate the immediate response we provide, and feel comfort knowing that are doing everything we can to minimize the damage to your home or business.
We strive to meet our 1-4-8 priority response guidelines. What does this mean to you?
Within ONE hour from notice of loss, a SERVPRO Franchise Professional will contact you to arrange for service.
Within FOUR hours of loss notification, a SERVPRO Franchise Professional will be on-site to start mitigation services.
Within EIGHT business hours of on-site arrival, a verbal briefing of the scope will be communicated to you by a SERVPRO Franchise Professional.
SERVPRO of Broome County East is dedicated to providing the fastest service possible when you need us. Our response guidelines help us address the issue quickly and efficiently to prevent further damage from occurring.
Pride in our Community
Our managers wearing pink to raise awareness for Breast Cancer.
Our Production Managers and Large Loss Project Managers wore pink for the entire month of October to show their support for Breast Cancer Awareness. The fundraiser was called 'Real Men Wear Pink' for the American Cancer Society.
We planned a successful fundraiser and raised funds online to reach a goal of just over $1,000.00 to aid research efforts. Our managers were happy to wear pink to showcase our support for the cause and for our community.
Throughout the year we take part in many different activities to showcase different aspects of our company. We make it so every one of us feels like we are making a difference in the place we work and live in. This is important to us so we can all be a part of building a better community together.
Team Building Activities
Team Building at its best!
SERVPRO of Broome County East knows that the best teams that work together are the ones who have a great relationships. We like to do fun team building activities with our employees to remind them that it is important to work together to reach our main goals.
We have weekly meetings with the entire company where we focus on education and communication to one another.
In this activity, everyone was split into teams to build a pyramid of cups without using their hands! The only materials they could use were the ones provided to them. The materials were 6 paper cups, precut pieces of string and a rubber band. It was exciting to see each team come up with different strategies to complete their task. This helps them get ready for the day and whatever it may bring.
Commercial Large Loss Division
Large Loss Response to a Student Housing Complex
SERVPRO of Broome County East is ready for your emergency call 24 hours a day/7 days a week. Our Large Loss Response Team can assess the damage done to your commercial facility and write up a professional scope for you and your team to review. We take a step by step approach and identify the most important tasks to tackle first. Not only are we there as your restoration specialists, we are there as your professional consultants, business associates and trusted advisors. We focus on what is best for you and your business and work hard everyday until the job is complete. We strive for excellence by providing you with daily written and verbal communication, before and after photographs and detailed scope outlines of the entire project. Call us today to see why SERVPRO is the leader in Restoration industry. See, feel and experience the SERVPRO difference!
Lunch and Learn!
Lunch is on us! Our sales and marketing team at SERVPRO of Broome County East will hold an event for business owners, agents, brokers, office managers or CSR’s. This Lunch and Learn event will give you an opportunity to learn more about our company. Specifically how we can be of service to you and your company when you need it the most. We can schedule any time that works for you. Plus, you can decide if you would like us to come to your office or have your business visit us.
Over lunch, we will do a 15-20 minute PowerPoint presentation with a particular focus. You can choose any of the following topics:
Topic 1: General Overview of SERVPRO Services and How SERVPRO is engaged with the insurance industry.
Topic 2: Water Damage and various categories. Also to include flood & mold, and how it affects your client's properties.
Topic 3: Fire, Smoke & Soot Damage. Types of smoke and how it affects your client’s properties. Also to include stats and fire safety tips/ what to do until help arrives.
Topic 4: SERVPRO of Broome, Tompkins & Tioga Counties: Contents & Electronics Restoration Center-Saving your Customer’s peace of mind.
Topic 5: Commercial & Industrial Large Loss: Capabilities, Response, and Preparing your Commercial Clients for Whatever Happens (Emergency Ready Profile)
If you’re interested contact our office 607-722-2262 and ask for Ashley. Or, you can e-mail us with your interest at firstname.lastname@example.org
We hope to hear from you soon!